Shipping policy

Tailored Touch Designs LLC

Shipping Policy

Our Commitment to You

At Tailored Touch Designs LLC, we take pride in carefully creating and preparing every personalized order. Our goal is to ensure your shopping experience is smooth, convenient, and enjoyable from the moment you place your order until your package arrives.

1. Order Processing Time

All orders are typically processed within 1–3 business days, excluding weekends and holidays.

Because our products are personalized and made to order, processing times may vary depending on the complexity and quantity of items ordered.

Larger or more detailed custom orders may require additional processing time. Customers will be notified if additional time is needed.

Please note: Processing time does not include shipping or delivery time.

2. Shipping Locations

We currently ship within the United States only.

International shipping is not available at this time.

3. Shipping Methods & Rates

We primarily ship orders through UPS.

Available shipping options and their associated costs will be displayed at checkout.

Depending on availability and destination, shipping options may include:

UPS Ground
UPS 2nd Day Air
UPS Next Day Air

Shipping rates are calculated based on the selected shipping method, package details, and delivery destination.

4. Free Shipping

We offer free standard shipping on qualifying orders of $100 or more.

Free shipping applies to standard delivery only.

Customers who prefer expedited shipping may select an available expedited service at checkout for an additional charge.

5. Estimated Delivery Times

Delivery times vary depending on the shipping method selected and the destination.

Shipping estimates are provided at checkout when available.

Please remember that delivery estimates do not include our standard 1–3 business day processing time.

Carrier delays caused by weather, holidays, or other circumstances outside our control may affect delivery dates.

While we work diligently to prepare and ship orders promptly, carrier delivery dates are estimates and cannot be guaranteed unless expressly stated.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Customers can use their tracking number to monitor the progress of their shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at tailoredtouchdesignsllc@gmail.com.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Additional shipping charges resulting from incorrect customer-provided information may be the customer's responsibility.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us at:

tailoredtouchdesignsllc@gmail.com

Please provide:

Your order number.
A description of the issue.
Clear photographs of the damaged product, if applicable.
Photographs of the packaging if the item was damaged during shipping.

We will review the situation and assist with an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.