Refund policy

Tailored Touch Designs LLC

Return & Refund Policy

Our Commitment to You

At Tailored Touch Designs LLC, we take pride in creating beautiful, personalized products designed especially for you. Each custom order is carefully crafted with attention to detail.

Your satisfaction is important to us, and we are committed to addressing any issues fairly and professionally.

1. Personalized & Custom-Made Products

Due to the customized nature of our products, all personalized and custom-made purchases are final sale.

We do not accept returns, exchanges, or cancellations for:

Changes of mind after placing an order.
Incorrect spelling, names, dates, or personalization details provided by the customer.
Incorrect product selections made during checkout.
Personal preferences regarding an accurately completed custom order.

Customers are responsible for carefully reviewing all personalization information before submitting their orders.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an error made by Tailored Touch Designs LLC, please contact us at:

tailoredtouchdesignsllc@gmail.com

We kindly request that customers report issues within 7 days of delivery, whenever possible.

To submit a claim, please provide:

Your order number.
A detailed description of the issue.
Clear photographs showing the damaged, defective, or incorrect product.
Photographs of the packaging if the item was damaged during shipping.

All claims will be reviewed to determine the appropriate resolution.

3. Refunds & Replacements

If your claim is approved, you may choose between:

Option A: Free Replacement

We will recreate your personalized item at no additional cost.

To receive a replacement:

The original item must be returned to Tailored Touch Designs LLC, unless we advise otherwise.
We will provide a prepaid return shipping label and return instructions.
Once the original item is received and the return is verified, we will begin creating your replacement.
We will cover the shipping cost of sending your replacement.

Option B: Full Refund

If you prefer a refund rather than a replacement, we will issue a full refund to your original payment method for the affected order.

We may request the return of the original item at our expense when appropriate.

Refund processing times may vary depending on your payment provider or financial institution.

4. Returning an Approved Item

Please do not return any merchandise without contacting us first.

For approved returns, Tailored Touch Designs LLC will provide return instructions and a prepaid shipping label.

Customers will not be responsible for return shipping costs associated with verified product defects, shipping damage, or errors made by our business.